“On a scale of 1-10, with 10 being extremely likely, would you recommend Lampin to your friends or colleagues?”
Lampin’s employee-owners were gratified to learn, in a recent survey, that their customers overwhelmingly answered this “Ultimate Question” with a resounding “Yes!”
Inspired by research spearheaded by brand loyalty expert Fred Reichheld, The Ultimate Question is a reliable litmus test for customer satisfaction and, therefore, company growth.
As most corporate leaders know, customer satisfaction is difficult to measure accurately. That’s where The Ultimate Question metric comes in. It offers valuable insight into a customer’s experience with one simple question, thereby providing an informative tool to help fine-tune business practices.
Managers can use the Ultimate Question to generate a net promoter score (NPS). The NPS provides an accurate customer-satisfaction baseline from which your company can measure and track its progress as well as compare its performance with other companies that publish results.
According to The Ultimate Question, Lampin earned a net promoter score of 85.7. That means nearly all of Lampin’s customers would recommend us to a friend. “Consistent supplier,” commented one customer. “Excellent on-time delivery and high-quality components,” responded another.
Lampin’s employee owners feel are enthusiastic about the positive response. Spokesman Jay Milender said, “We were very excited to receive such unanimous support from our customer base. Lampin’s NPS score is nothing less than stellar.”
Lampin consistently strives to set itself apart from the competition. Every day the employee owners of Lampin seek to deliver flawless precision components right on time. Now, thanks to evidence provided by the Net Promoter System survey, “The Ultimate Question” has the ultimate answer. Lampin and its employee owners earned an NPS that exceeds the NPS scores of some of America’s best-known companies.